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I have 20£ and no data

Jopia
Visitor

‎23-03-2024 03:56 PM

Please help. I just paid for another top up and still

No data.

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎23-03-2024 03:58 PM - edited ‎23-03-2024 03:59 PM

@Jopia  You cannot use credit for data you need to purchase an add on for data or a pack which comes with call time text allowance and data,   if you have purchased one of these have you tried just restarting the device? 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎24-03-2024 12:06 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)