Unable to register sim card

[cwuk100]

Just got my new EE Pay as you Go sim card. Created a new account, went to register the sim and in a loop trying to register the sim. Constantly being told unable to register the sim card. Any ideas?

[Christopher_G]

Hi @cwuk100 

Could you try registering on a different device or browser please? 

Chris

[cwuk100]

Yer tried that, trip on chrome/edge and safari... On android phone/windows laptop and ipad

[Christopher_G]

OK, thanks @cwuk100 

I suggest speaking with our Mobile Care team on 150. They'll be able to help get it registered manually for you.

Chris

[Alonso3]

Hello I want to register my sim in my name

[Leanne_T]

Hi @Alonso3 

Is the account currently in someone else's name? 

Leanne.

[Joderzz92]

I am trying to register my sim however it keeps trying to send me a 6 digit sim pin to my number, which i cant receive because the sim isnt registered so i have no service. I cannot call 150 because i have no service due to sim not being registered.....

[James_B]

Welcome to the EE Community, @Joderzz92 

Is this a brand new SIM or a replacement?

James

[XRaySpeX]

@Joderzz92 : You don't need to register a SIM just to use it. So there must be some other reason.

Are you abroad? When did you last use this PAYG SIM?