Cant buy packs with credit or pay by a card

Sparevenom · ‎17-05-2025

I recently cancelled my £15 subscription pack and decided to rejoin but it wont allow me to buy any packs. I cant top up my credit or buy the pack with my card. When i try buying with my card it says this error:

Sorry, we were unable to complete your request right now. Please try again later.

When i try buying it through 150 it says that i need £15 in credit to buy the pack but i cant buy credit.When i cancelled my pack i had used all of my data as well.

Schockwave · ‎18-05-2025

@Sparevenom , when did you last use your SIM card? You did not accidentally cancel that by any chance? I would suggest ringing customer service and speak to them, as they can check what is going on.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

XRaySpeX · ‎18-05-2025

@Sparevenom : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Sparevenom · ‎18-05-2025

I also tried that with 2 different cards but it says

Some errors have occurred

Schockwave · ‎18-05-2025

@Sparevenom , when did you last use your SIM card? You did not accidentally cancel that by any chance? I would suggest ringing customer service and speak to them, as they can check what is going on.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Sparevenom · ‎18-05-2025

I used my SIM card everyday and I’m pretty sure I cancelled my pack as it shows on the EE app that I still have unlimited calls and texts until my pack expires

Sparevenom · ‎18-05-2025

whenever I try buying a subscription pack from the ee app it leads me to this page

XRaySpeX · ‎18-05-2025

Can't you buy a pack by text?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Sparevenom · ‎18-05-2025

No I’ve tried but it says that I need 15£ credit to buy a 15£ pack but I can’t top up

Your current balance as of today 14:41 is £0.00. You have unlimited minutes and unlimited texts remaining until 01/06/2025 for your £15 Pack. Your last top up was £10.00 on 11/09/2022 at 21:05.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Schockwave · ‎18-05-2025

@Sparevenom , as I have suggested, I would speak to customer services, they should be able to look at what is going on with your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.