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Refund for top up taken after cancelled

Rob0101
Explorer

‎26-02-2024 12:03 PM

Hi, I cancelled my top up subscription and the usual top up amount has been taken today. How do I get a refund? I've called 150 and there are no options for this enquiry and I can't get through to a real person

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎26-02-2024 12:16 PM

How did you cancel your top up subscription?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Rob0101
Explorer
In response to XRaySpeX

‎26-02-2024 12:34 PM

Hi, I cancelled via the my ee app

0 Helpful
James_B
EE Community Support Team
In response to Rob0101

‎26-02-2024 03:50 PM

Hi @Rob0101,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to look into this for you.

Just select the options closest to your query when you call.

James

0 Helpful