Refund for top up taken after cancelled

Rob0101
Explorer

‎26-02-2024 12:03 PM

Hi, I cancelled my top up subscription and the usual top up amount has been taken today. How do I get a refund? I've called 150 and there are no options for this enquiry and I can't get through to a real person

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎26-02-2024 12:16 PM

How did you cancel your top up subscription?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Rob0101
Explorer
In response to XRaySpeX

‎26-02-2024 12:34 PM

Hi, I cancelled via the my ee app

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Rob0101

‎26-02-2024 03:50 PM

Hi @Rob0101,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to look into this for you.

Just select the options closest to your query when you call.

James

0 Helpful