data allowance from pack been used despite unlimited data add on

[annoyed2024]

the data allowance from my pack is been used but i have an unlimited data add on so the pack allowance should not be getting used, i called customer services and they reset my data allowance but it is now getting used AGAIN! if this does not get sorted i will LEAVE EE next month

[Chris_B]

@annoyed2024  If you leave that’s up to you there’s no need to try and be threatening.     As this is a public forum not customer services and no one here knows who you are you’ll have to call customer services.    Just to add all pack allowances are used before any add on that you purchase are used.  

[annoyed2024]

why did ee send me a text to buy unlimited data if it will be no use if i have a pack. i definately think it is time to leave this shlt company

[annoyed2024]

the add on page actually says the item that expires first will be used first. so the one day unlimited add on should be used before my pack allowance

[annoyed2024]

if you get a text from EE offering promotional unlimited data addons do not buy them because they are not working at the minute, your normal data allowance will be still used while you have the add on

[XRaySpeX]

Add-ons are meant to be bought when your pack runs out of that type of allowance. That's why they're called "Add-ons".

[annoyed2024]

the add on i have is a promotional add on for one day of unlimited data. i am sure i am allowed to have those even if i still have a pack allowance left

[XRaySpeX]

As you want to keep your number, text PAC to 65075. It will respond with your PAC. Give the PAC to new provider.

[annoyed2024]

can i get a refund of the credit i have on my account

[XRaySpeX]

PAYG credit is not refundable or transferable, except for the 1st unspent direct card payment. Use it or lose it!