Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Cancel Subscription Pack and go back to PAYG

Hi,I'm living outside UK now so the subscription pack I had doesn't work where I am. Therefore, I need to cancel it. However, I would like to keep my number active. How can I return to PAYG?

Activate pack in a pay as You go

Currently being abroad, i top up my number but i can' t activate a pack

I have two numbers but can only top up the first number

I have two mobile numbers registered in the EE app. Both numbers currently work- they’re live numbers I can use. But the second number has 0 credit now so I want to add credit to the second number. But when I select the second number and try to to...

Difficulty of pack subscription

I can’t buy subscription pack

Resolved! Chosen Subscription Pack (PAYG) doesn't appear

Hi there,The Subscription pack I selected when choosing EE does not appear as a top up option. 20GB (was 8GB) and 500 mins, unlimited texts for £10 a pack. On the top up page it only shows as 8GB package which is not what I chose EE for. Can you help...

Renew my pack

Hi,Is there a way to renew my pack without calling the customer service and waste their valuable time? This option used to be available via text some time ago.I don't mind calling them for this, but they are not open at 23:00. Help, please!

Resolved! Problem re-instating seldom used PAYG mobile

I have 2 PAYG mobiles, one used all the time, the other kept as a back-up. Recently received a text from EE that credit on this one had been lost as per their terms and conditions, plus this number will be disconnected in next 3 months. I do not want...

Why my SIM card it’s blocked I can’t to up

Pre Pay Sim - pay monthly

Hello all,I hope you're all well.I just want to say that the way EE takes payment for pre-paid SIM cards is rubbish. In this modern world, this modern day & age, it should be monthly, but it's not, it's every 30 days. Therefore, by the end of a yea...

Re: Roaming in New Zealand

Hi I am now in New Zealand and thought as a PAYG customer I would be able to receive texts free as inRoaming Costs | Help | EEMy phone does not workIs there any way I can get it to work now ?thanks