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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 540 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 737 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24033 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13193 Views
  • 0 replies
  • 6 Helpful

Transferring from pay as you go to monthly contract

Hi there, as the new Iphone 15 has come out, I want to upgrade from a pay as you go sim to a monthly contract. I was just wondering if I preordered the phone online, what is the easiest way to transfer my number over to the new phone ? Does anyone kn...

j0yball by • Contributor
  • 1067 Views
  • 3 replies
  • 0 Helpful

Changing payment card

My daughter has my payment card on her EE payment details but wants to change it over to her payment card. When she tries to add a new card it says needs additional payment authentication. 

Ap70 by • Explorer
  • 566 Views
  • 3 replies
  • 0 Helpful

What's the prob?

I have £15 and i want to activate the PACK15... and say to me you need to buy credit BUT i have already!!!!

DanielSec by • Investigator
  • 314 Views
  • 1 replies
  • 1 Helpful

International pack

Hello. I have international pack.  I still have 250 minutes left , but when I'm trying to call abroad it says that I've run out of credit.  It's not a first time . I spoke with EE several times and they say it's a technical issue and I can change my ...

Inwazya by • Investigator
  • 933 Views
  • 11 replies
  • 1 Helpful

Active data packs

I want to know how to activate the data package,  when I logging to EE app, said , " something wrong,  try later " So how to activate the data package 

Resolved! Top up eror

Hello i am trying to top up some credit for my son however always it’s ending up with error and asking me try it later on 

Ruhal by • Visitor
  • 403 Views
  • 1 replies
  • 1 Helpful
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