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How to ctivate my SIM? problem

mimozjonka93
Investigator
Investigator

‎29-02-2024 04:17 PM - edited ‎29-02-2024 05:09 PM

Hello,

I have problem with my SIM card. I used this number for some long time but I get a new phone and new nmber on phone subscribtion . Since that time I am not used this SIM, today I notice that I need this number for send authentication code from government webside during log in, its important for me I need to solve some cases. I not receive this code becase It appears my SIM are not active anymore, I trying to top-up I payed for that 10  pounds to top-up. EE took my money but my account isnt active and I cant receive SMS on this card!. What should I do right now? 

Thank you.

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XRaySpeX
Grand Master
Grand Master

‎29-02-2024 04:47 PM - edited ‎29-02-2024 04:47 PM

@mimozjonka93 : Sounds like your PAYG SIM has gone into hibernation.

When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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