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Evoucher

Abby94
Visitor

‎06-12-2023 03:28 PM

I just got a card and can't even find the 16 digit evoucher code. Is there a particular place I'm supposed to check for that because all the numbers on my receipt are not up to 16 so I can't assess my package. 

0 Helpful
11 REPLIES 11
Christopher_G
EE Community Support Team

‎06-12-2023 05:39 PM

Hi @Abby94 

Welcome to the community.

Is it a printed receipt that you have? It should be printed on the receipt somewhere. Where did you purchase it from?

Chris

sgac
Investigator
Investigator

‎27-02-2024 09:59 AM

I have the same thing.

I was trying to buy a top up voucher for my Mums PAYG phone and not sure if I bought the right voucher or i'm doing the wrong things.

Its a £20 e-Voucher.

It has a 16 digit PIN Number which I tried with VO preceeding on her phone but that didn't work.

It has a 16 Digit Serial number which I didn't try so far

It has a 16 digit TXN ID which is letters and numbers which I tried but didn't work either

Any pointers on whether its the wrong voucher I bought or am I trying the wrong thing?

0 Helpful
Leanne_T
EE Community Support Team
In response to sgac

‎27-02-2024 12:39 PM

Hi @sgac 

Please see our How to Top-up a Pay As You Go Phone | Mobile Help | EE for details on how to use the E-voucher 🙂

Leanne.

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XRaySpeX
Grand Master
Grand Master
In response to sgac

‎27-02-2024 08:11 PM

@sgac : An eVoucher no. is 16 digits. So it won't have letters in it.

The VO should be followed by space then the 16-digit eVoucher no.

Is it an EE eVoucher?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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sgac
Investigator
Investigator
In response to XRaySpeX

‎28-02-2024 08:44 AM

Hi thanks for the reply.  It is an EE eVoucher, see attached photo redacted.   I tried the PIN number and 150 and nothing happened.   I didn't try the serial number which is the only other 16 digit code.  

So, I was assuming i've bought the wrong voucher & this will not top up a PAYG EE Mobile?

IMG_8641.jpg

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James_B
EE Community Support Team
In response to sgac

‎28-02-2024 09:00 AM

Does the serial number work, @sgac?

James

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sgac
Investigator
Investigator
In response to James_B

‎28-02-2024 09:13 AM

I don't know, I am no longer with the phone so I can't try it, that was my question.

The online guidance says "text 150 with VO then a space and then the 16-digit voucher number"

It does not say type in the Serial Number

It does not say type in the Pin Number

What is the Voucher Number?   Is it the Serial Number, the Pin Number or have I got the wrong voucher for PAYG Top Up?

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James_B
EE Community Support Team
In response to sgac

‎28-02-2024 09:22 AM

Hi @sgac,

Your image does look like a genuine EE top up voucher.

You should be able to add the credit using the 16 digit serial number.

James

0 Helpful
sgac
Investigator
Investigator
In response to James_B

‎28-02-2024 10:43 AM

OK thanks for the pointer.

Should the guidance therefore say enter the Serial Number rather than Enter the Voucher Number?

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