Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

cant choose pack

cant pay 15£ from my top up

Resolved! Accidentally ordered pay as you go sim

I've accidentally ordered a pay as you go sim .I have Fibromyalgia I've read about brain fog .Think this is why i honestly don't remember. Don't drink im a recovering Alcoholic of 8 years Sorry I'm going on .So should ..I ...return it or just not wor...

Re: Closing Adjustment

I have the same issue but i cant contact ee support since no calls or texts are working

Got a free sim from ee but I’ve received a message saying I’ve bought a £10 pack

I I got a free sim from ee but when I put it into my phone I got a message saying I’ve bout a 10£ pack?”Welcome to EE. Thanks for buying a £10 pack, it'll come out of your credit as soon as you use your phone. It gives you 500 minutes, unlimited text...

Resolved! How many days before going abroad should a EE PAYG customer text ROAMING to 150?

Resolved! Mobile data

HHi, I bought a sim only pack a few days ago and as a promotion, I should have 20GB instead of 8GB. However, the extra 12GB doesn't show in my account. What should I do?

Resolved! PayG Pack Data Rollover

Hi,Month 1: I bought one of the more expensive packs with 100GB+ of data.Month 2: I bought the £5 pack… my previous data rolled over - still had 100GB+ of data to use - and I am given an extra 250MB from my new £5 pack. Hardly used any data. With one...

Abroad, sim only to pay as you go

I have moved to Australia and was told to change my sim only to a pay as you go so I could keep my number without having to continue paying for the contract.It has switched but I have no means to top up my sim. I have tried calling 150 and the intern...

£10 pack but no 20GB as advertised...

I picked up a sim, loaded it with £10 but only 5GB. It was advertised on the front of the pack as £10 pack, 20GB of data. How to I activate this?

Resolved! Can't connect from abroad with pay as you go

I can't connect with EE from Brazil although I've got credit ....