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Ee top up payment on sim no longer in use

Ktyewalker
Visitor

‎01-03-2024 08:20 PM

Hi there

I am looking for help to cancel an "ee top up vesta" payment that comes out monthly but it is for a sim that is no longer in use. The mobile number doesn't show up in my account when I log in, but the payment keeps coming out of my bank account.

Any help would be appreciated. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎01-03-2024 09:57 PM

@Ktyewalker  If this is for a PAYG just stop the payment via your bank. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
354-
Star Contributor
Star Contributor

‎01-03-2024 10:16 PM

@Ktyewalker  - Tenth item on that list - Setting Up Card Payments on Pay As You Go | Billing Help | EE

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎01-03-2024 11:17 PM

Text STOP PACK to 150 from that SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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