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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
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  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12512 Views
  • 0 replies
  • 6 Helpful

Subscription pack not working

I have just joined ee and have ported my phone number from my previous network now after attempting many times to purchase a subscription pack the credit is still on my account and no pack has worked

Phone upgrade

Hi I was wondering I’m on a pay as go phone and I have been on re for a while and I was wondering if I can upgrade my phone 

Walt544 by • Visitor
  • 360 Views
  • 2 replies
  • 0 Helpful

The worst service hands down. You should be ashamed.

I am traveling from abroad and was baited into using your service at the airport. Up until the point my credits were exhausted the service was acceptable. However, when attempting to top up the situation was simply the worst.I purchased a voucher fro...

Resolved! Refund

Hello, I didnt mean to subscribe for the next pack as Im travelling now and outside UK. Sorry I just forgot to cancel the subscription pack. Would appreciate if. you can refund it as I will be not using the data pack. Thank you 

Dhihan by • Visitor
  • 443 Views
  • 2 replies
  • 0 Helpful

Problem

Hello. Can't upgrade to 15 pound 25 gb. I've already topped up my account 2 times

Eldorbek by • Visitor
  • 302 Views
  • 1 replies
  • 1 Helpful

Resolved! Can I move a PAYGo SIM to a PAYGo eSIM?

Hi,I currently have a PAYGO ee SIM for when I travel TO the UK from the USA.   That has meant switching out the physical SIM on landing at Heathrow. My new phone has an eSIM slot (dual SIM) and I was wondering if I could switch my SIM to an eSIM? 

pay as you go roming in spain

Hi I am travling to spain in september will a pay as you go Data add on work, I only want to use data ,not calls or text.The data add on says UK&EU Data.Read more  Thank youIAN

Ian92 by • Contributor
  • 556 Views
  • 4 replies
  • 3 Helpful
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