Recent usage
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26-02-2024 08:24 AM
Hi
I am a pay as you go customer. How do i check my recent usage and payment history? I cannot see anything in the app or the website.
TIA.
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26-02-2024 11:59 AM
Hello @kentishnick.
Texting BALANCE to 150 will advise you what you have remaining out of your current pack/subscription.
When logging in to your pay as you go account online what options can you see?
Katie
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26-02-2024 12:32 PM
In your online EE a/c: Home > View full usage > "Your usage" for the last 30 days usage.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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26-02-2024 01:53 PM - edited 26-02-2024 01:57 PM
Hi
I found the "view full usage" link after I topped up my balance. When I clicked the link, I got a "Sorry, we were unable to complete your request" message and taken to https://ee.co.uk/app/landing-payg
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26-02-2024 02:04 PM
Hi Katie
I'm out of the country at the moment so 150 doesn't work. The home page shows my balance now that I've topped up but the view usage link doesn't work. The android app doesn't work either. When I click the usage data link, it takes me to a marketing page listing available packages
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26-02-2024 03:34 PM
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28-02-2024 02:17 PM
Hi Katie
In the UK, probably, honestly can't remember, but I was abroad last September and retrieved my usage history with no problem. When I clicked the usage link just now, all it showed me was my balance, no mention of the texts I sent recently
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28-02-2024 02:25 PM
Thanks for getting back to me @kentishnick.
I'd recommend speaking with our customer care team who can look into this further for you.
It would be great if you could keep us updated here on the community.
Katie
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28-02-2024 02:38 PM
OK. thanks for your help
