Sim Apparently Hibernated

[aw76]

Hello, my SIM card is apparently hibernated. I'm still within the 3-month period after 6 months of non-usage. I topped up £5, but I still can't make or receive calls or texts. What do I need to do?

Thank you so much

[XRaySpeX]

@aw76 : Call CS to get it reactivated.

[aw76]

Thank you for your reply,

Is there any way to call them through web? Maybe Whatsapp or so? Because that's the only way I can call them if the Sim is locked...

Thanks!

[XRaySpeX · Accepted solution]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi.

[bristolian]

You can also contact CS using 07953 966150 from any working phone - it need not be an EE phone or even a mobile.

[aw76]

Hello, sorry for not getting back earlier and thank you for the options provided.

At the end I went to a EE shop and I've been told that the only way to reactivate the number was to subscribe to a contract plan, £21 for 2GB pcm...

[James_B]

Hi @aw76,

Our Customer Care Team will be able to reactivate your pay as you go SIM if you give them a call on 07953 966 150.

Hope this helps. 🙂

James

[aw76]

Thank you, SIM is working now, just having to subscribe to a contract as the apparently only way to reactivate the number was a bit strange!

Thank you!

[XRaySpeX]

You were conned by the shop into a meagre/expensive contract if your PAYG was still within the 270 days since the last chargeable action & was therefore possible to reactivate.

[aw76]

Probably, it was 6 months!

Sad stuff.

Thank you for the support though!