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International texts do not send - error 28

rocdoc54
Visitor

Recently got an EE Sim card PAYG for my phone. Unlimited texts. However, anytime I attempt to send an international text to cell number I know that work normally, I get a failed to send - error 28.

Any ideas? 

1 SOLUTION

Accepted Solutions

@rocdoc54  A unlimited text allowance can only be used for UK numbers and a international text is a chargeable text and isn’t covered by your text allowance. 

View solution in original post

2 REPLIES 2
Katie_B
EE Community Support Team

Hi @rocdoc54

Is the number you are texting an international number?

If yes, do you have credit available on your account?

Katie

@rocdoc54  A unlimited text allowance can only be used for UK numbers and a international text is a chargeable text and isn’t covered by your text allowance.