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A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2260 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3750 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15199 Views
  • 0 replies
  • 6 Helpful

Resolved! Simcard activation

I have just bought a sim card and I want to activate it. I have received the code to get into the site and link it. I also had someone topping it up but apperantly there was a problem in payment and it is not charged yet. I was wondering if my simcar...

ella9856 by • Investigator
  • 811 Views
  • 5 replies
  • 4 Helpful

EE complaint refund

Paid for a £10 top up, EE said "error, didn't take payment" so I paid again for £10 a top up, in my account it states £10 balance.Bank informs me EE have taken both £10  payments. I call EE for a refund and the customer assistant tries to get me to u...

noofo by • Contributor
  • 615 Views
  • 3 replies
  • 1 Helpful

Resolved! Subscription advice

Hello. Trying to make most economical decision, seeking those with more knowledge experience. Partner has dumbphone, rarely uses it, obviously for texts and calls only, no data. Currently on monthly package, unlimited texts and minutes, 250mb data. W...

Resolved! Re: Data Rollover con!

My previous balance I had still 49gb remaining but this month I only made a payment of £15 bundle will I still get my previous 49gb added on to this month data but doesn't show me on balance 

Shaf6 by • Visitor
  • 561 Views
  • 2 replies
  • 0 Helpful

Resolved! EE removed my number from the network that was not inactive

Hello,My pay as you go number which i have since around 2014/2015 was disconnected from the EE network and i am told i have lost the number,I have a bank statement showing my topup on middle May.This number was used to 2FA etc. and i need this number...

ROAMEU7D not working

Hi,I'm in Malta, I have credit on my account and on appropriate flexplan but when I text ROAMEU7D to 150 all I get is a message about codes I can text in the UK and EU.Can you please help me resolve, thanks. 

AmyJ89 by • Explorer
  • 1169 Views
  • 5 replies
  • 0 Helpful

Online payment

I’m trying to top my phone up with my bank card which I have already used before and it won’t let me 

Ee wifi

Can I access the ee WiFi network on my payg sim? Kev J.  

Kpjuk by • Investigator
  • 1301 Views
  • 6 replies
  • 1 Helpful
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