Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Refund

Hi I online £20 balance son card but no come in my sim please refund me

PAYG E-Voucher

I've got a friend to bring a SIM & E-Voucher out to Spain for me to use in my phone. I've set up the phone but can't find any way of uploading the E Voucher credit. The website says to phone the Voucher Code to 360 but that doesn't work, the App does...

Resolved! I cannot send text messages from outside the UK, but I can receive them.

I cannot send text messages from outside the UK, but I can receive them.

Resolved! how do i remove my card details from EE?

Hello, how do i remove my cards details from MyEE? Its very complicated to find relevant menu field.

Resolved! How do I change my bank card details to top up on PAYG?

Need to add a new bank card to PAYG -how? Thanks

DEDUCTION

Hello,I ran out of data earlier today,only to top up £30 to change my plan and 5 Gb adds on was automatically purchased for me . My EE number is +************** [Mod edit: Please do not share personal details as your posts are visible to the public. ...

Unable to buy

I'm currently out of UK and had to change my smartphone, so I had to install WhatsApp and now I can't receive the 6 digits code to go on with the installation. I've topped up 10 in credits and want to use it to buy an add on, but neither the EE app n...

data pack auto renewal

is there anyone ?

Resolved! PayG dongle top-up issue

Hi there,I moved into a new house and don’t have broadband set up yet so bought a pay as you go dongle which was pre loaded with data. We have since used the data, so I bought additional data via the anonymous top up link. I could see that this had w...

Topup

I got a pay as u go sim . Topped up £15. But it keeps asking me to top uo when choosing my bundle . How do I use the £15 credit