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Is there a problem adding data packs at the moment?

jeremyalle
Explorer
 
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Is this PAYG packs? What happens when you try & how are you trying to buy them?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I am using my credit to buy pay and getting a message that ee ‘are trying
to fix their problem’

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Christopher_G
EE Community Support Team

Hi @jeremyalle 

Welcome to the community. 🙂

How are you trying to add the pack? Could you try texting ALL PACKS to 150 and add one that way please?

Chris