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No account access

Don771
Explorer

‎17-03-2025 08:30 PM - edited ‎17-03-2025 08:31 PM

Hi, there is a problem with my account where I can login but can only see my profile nothing else in my account, I have been on with EE and have now been told that this is an issue and I'm not the only one and I am now on a list with level 2 tech team who are supposed to be sorting it out, what I want to know is how long can this take as I can't check nothing in my account at the moment

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎17-03-2025 08:33 PM

Hi @Don771 

If a mobile account have you associated your number with your account.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Don771
Explorer
In response to Northerner

‎17-03-2025 08:47 PM

All the mobile numbers I have are all linked to the account I was able to access it on the 9th March in the morning but by tea time I couldn't get in, EE tech team have been trying and tell me everything looks fine from their end but it just won't do anything for me, and they can also see what it says when I try to login

0 Helpful
Stevom
Visitor

‎17-03-2025 09:51 PM

Hi I have the same issue it happened to me after my mobile number got change from payg got my paym account hope fixed by tomorrow 

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