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[User1313]

 I can't log into my account for the second month. I contacted the service shop twice, called 150, but no one can do anything.

[Peter_W]

Good afternoon @User1313.

Welcome to the EE Community!

Could you please let us know a bit more about what's happening when you try to log into your account? 

Also is it the app, browser version, or both that are affected here?

Peter

[User1313]

Good afternoon @Peter_W ,

Thank you for your message.

I'll try to explain).

After I enter my login and password, the screen says "Sorry, there seems to be a problem, try again." I can't log into my account in either the app or the browser. I called tech support, went to the service center twice. No one could help me. Before that, I had been using the app for two years and everything was fine.

[Katie_B]

Thanks for providing us with more detail of what you are experiencing @User1313. 

Are you aware if our technical care team raised a ticket for this?

Speak soon, 

Katie

[User1313]

Yes, thank you @Katie_B !

[Katie_B]

That's great to hear @User1313. 

Was a timescale provided?

Katie

[User1313]

it worked!! I can log into my account.!!!!! Thank you!

[Leanne_T]

Morning @User1313 

Thanks for coming back and letting us know. 

Really happy to hear this is now sorted for you. 

Thanks 🙂

Leanne. 

[Kukiboy74]

Hi

The same is happening to me!!

How was it fixed?

Thanks in advance 

[Kukiboy74]

Can't get past here!!

Rang a couple of times but nothings changed