EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Setting up the EE App

Hi how do I link up my phones on my iPad EE app?

Cannot link Broadband account to EE acount

I'm so frustrated right now. I switched my broadband from BT to EE as they have been promoting!I already had an EE account which had been used a long time ago for mobile dongle but inactive. After the switch, I don't have access to my new EE broadban...

Resolved! online information

Since I joined EE in April, I've not been able to access account information on either my mobile or laptop. Why?

Resolved! Basket error

HiThere isn't an option to delete something that I don't want in my basket online. Can anyone advise? I have already cleared cache & cookies

Sorry couldnt find any recommendations

Been trying to upgrade to an S25 ultra but get the above message. App says I'm eligible and my contract ends 26th Feb 2025 but there are simply no options available.....I cant even switch to a sim only plan. I've recently taken out a second contract ...

Resolved! Link to Braodband in the EE APP

I want to link my mobile accounts to my broadband account in the App.I go through the process and get a message like "There's a problem at our end, please try again later"Keeps happening, never accepts my inputs.What's the way forward for me ?

Resolved! Online Upgrade Not Working

Trying to early upgrade which both App and Website says is possible. I have picked the Phone and relevant Plan (and extras etc....) but when I press go to check out I get the following immediately.....'Oops, we need to pause.... We're currently exper...

Early Upgrade Issues and Perk Discount

I am able to upgrade early and fine with the early upgrade fee. However, when I pick my Phone (Honor Magic v3 5g 512GB Black) over 36 months and choose the EE All Rounder Unlimited Plan (£42 no discount on the plan) then when I add my valid Local Gov...

Resolved! Why i have lost faith with EE after being loyal for 10years

I am writing to formally raise my concerns about the quality of your services.I have been a loyal customer, but my experiences have left me disappointed and frustrated. Below are the specific issues I have encountered:11.Since moving 6months ago i ha...

Frustrated by the EE App

I have just switched my Broadband, TV and Home phone over from BT to EE. I have linked my devices to my account but managing all this in the app is proving very frustrating. The app seems slow and clunky and keeps going round in circles, often ending...