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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 600326 Views
  • 0 replies
  • 12 Helpful

How long will the app be down?

I can’t access the app and am unable to make changes to the wifi settings to stop my children being online on a school night.How long will the app be down? It would reassure users if there was a notification mentioning when the app was likely to be b...

MikeJon by • Investigator
  • 856 Views
  • 6 replies
  • 2 Helpful

Help

How can i use my voucher on ee mobile apps. can anyone help me. 

burhan03 by • Visitor
  • 350 Views
  • 1 replies
  • 1 Helpful

App issues

The App is horrendous. I wanted to add a PS5 to my account so went through the process and paid £20 upfront. The order never went through. I thought I must have made a mistake so went through the process again and, again the ordernever went through. ...

Is MyEE actually being updated or is it not working?

I’ve tried logging into my account a couple of times over the last few months, both via the app and website, and I get a message saying the app/myee is being improved/updated so I can’t access it right now.Has this been going on for a while? Any idea...

Debs18 by • Investigator
  • 809 Views
  • 2 replies
  • 2 Helpful

EE INSURANCE TEAM NOT RESPONDING

Dear EE Insurance Team,   My name is Sai *********i, and I am writing to follow up on my insurance claim regarding my lost mobile device. Below are my details for your reference:   Personal Details:   Name: Sai ***********   Mobile Number: **********...

Resolved! Complaints

Hi there,Does anyone know how I can formally complain to EE?Some of the call handlers are incredibly unprofessional. One in particular made a major error while processing the change of ownership of my account. I can't quite believe that due to his mi...

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