Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
When I log in to my account, it says account closed, I have just renewed my package.
I desperately need to gift some data to my gf.Both me and my gf are on family data share. But we are getting the same landing page on the app everytime which just says "Your app is being improved".The only available option is to "visit community".I h...
Why on Earth has the my re app been taken offline to carry out maintenance. ? Surely EE can carry out their maintenance offline then just replace the files that have been updated on their servers ? When will the app be back in service? You haven’t ev...
I like to check my allowance
Been trying to activate data and text and it’s not working
I need to gift data to my family and I can’t login to both the app or the website. I’m sure I’m not the only one who has this problem. So please tell us what the solution is.
Hiwhen I try to log into my EE store account either my private account or work account the password area is adding something in besides my password when I hit login it’s adding extra letters or characters to my password I can’t log in and I need to a...
Why does the app not load my details, keeps saying cant connect to the servers
I can only view my ee mobile phone bill, not the one for my broadband account. I rang customer services about 5 days ago and they linked my accounts so that I should be able to see both. However, I still cannot and therefore cannot check that my bi...
