EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1605 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 16767 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 209786 Views
  • 0 replies
  • 10 Helpful

Ee app does not work

This app is now the most buggy app that I have.Since a recent update it hangs on the opening EE screen and won't move on any further.Used to work fine.  And yes.. I have cleared the cache. I have cleared data.I have uninstalled and reinstalled the ap...

mawallace by Established Contributor
  • 396 Views
  • 3 replies
  • 0 Helpful

App

Hi when is this app gonna be back up and running it has been down and being worked on for weeks now

Mumpy by Visitor
  • 248 Views
  • 1 replies
  • 0 Helpful

My ee app is not working

Hello. I have problems and issues with my ee app. Before I could log in easily and check my data and everything else I needed to, it has been months since it hasn't worked at all. I can not check anything. It says they are working on the app. Mainten...

Jagderp by Visitor
  • 398 Views
  • 1 replies
  • 0 Helpful

Almost impossible speaking to an operator

The EE app requires significant improvement. You have buried the data gifting function and after wasting a lot of time finding it, it then crashed 50% of the time. EE have also taken away the ability for its customers to contact them by speaking to a...

sgiles1 by Explorer
  • 354 Views
  • 3 replies
  • 1 Helpful

Adding products

Hello, are any of you having problems adding anything to your account from either the app or the Web. Can not do anything on either so am after some help

Bluesfan by Investigator
  • 481 Views
  • 14 replies
  • 0 Helpful