Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hello, When I go to either the website/app to look at upgrades, it either says my upgrade is unavailable or it won't let me click to get to the deals. I've rang up EE helpline and they've said I can upgrade and I've also texted UP to 150 and they've ...
Absolutely fed up of spending a half hour and still can't get to speak to anyone. What's going on>???
I am trying to upgrade my phone on the app but keep getting sent back to original screen when trying to search upgrades
Hats off to EE who have managed to take an app that frustrates almost everyone and then adapting it to make it not work at all. This must take real dedication. Day in day out, working on how best to drive you mad… I don’t suppose this will be read by...
Why can I not get onto the app? It has been down for ages
I've been an EE customer for 7 years, and have my phone number and email registered to the website for at least five years. Recently I've been trying to login in, but it tells me I need to register a phone number. When I try to put my phone number in...
Anyone else having issues trying to connect via app and internet trying to download current or previous bills?. I'm just getting a error screen. And the helpline wasn't helpful at all. I don't see why I should be charged for you to send me a bill whe...
