Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi I am a small business user . i can log on to my account but it keeps saying, sorry we cant retrieve you details right now. I,ve rang technical and was told its an ongoing problem some users face and maybe it'll be fixed within a week or maybe two ...
The ee app has never been the best but since I upgraded it yesterday I can’t see anything on the dashboard. I have no idea how much data I have left on my mobile WiFi device nor can I top it up. The message that appears says it’s not my fault and the...
Hello again. We've put all the details of your new EE mobile plan in one place so you can see exactly what you are getting. Have a look now at https://myaccount.ee.co.uk/view-my-planUpon clicking and entering details the error is
I am struggling to check my balances on the app. When i click “manage” nothing seem to be coming up about my subscription pack or my credit.
my contract has ended, I have gone through the employee portal, chosen my new phone added the package, then nothing, it takes me back to the previous screen to do it all again?
I am trying to use my ee perk code however just keeps coming up saying invalid error I have tried via the app and website on my phone and also on web browser via laptop and still says invalid code
I currently manage a couple of EE accounts for my family, my own and another. However, recently I've found that when I logout of the EE website, and logon as a different user I can still see data & information from the previous session. Whilst this i...
Since the update and the change to the manage tab, my account doesn’t seem to realise I have EE TV. Just opens the website to buy TV so I can’t easily manage my package. If I click on broadband and the icons go the top scrolling view I can press tv t...
I have a Pay as You Go sim card and whenever i try linking it, towards the end of the process it says "We're having trouble linking your products." I've tried again and again and still wont work.It also already has £10 topped up in it apparently and...
