Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8692 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22637 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 478088 Views
  • 0 replies
  • 12 Helpful

App not working

When will the app be working again? Or can I get my money reimbursed, as I can't add my data that I have paid for 

Liz2814 by Visitor
  • 257 Views
  • 1 replies
  • 0 Helpful

EE App

Hello, When will EE app be running again, I was in a conversation with a member of staff when all login to EE was suspended

Casperrr by Investigator
  • 298 Views
  • 2 replies
  • 0 Helpful

Resolved! No way of getting historical data use on stupid app

This new app from EE is a reason to leave it is ludicrous now data usage is only shown within the monthly bill cycle and historical use only shows the last bill. Utterly pointless and they’ve clearly made it harder to view any historical data. 6 year...

Jonscott34 by Investigator
  • 1042 Views
  • 10 replies
  • 15 Helpful

Resolved! Vouchers- How To Use ?

Hi all i got a £50 voucher from EE but can't find a way of using it. Are you able to point me in the right direction to where I can't use this voucher before it expires please ?  Thanks you, here are the texts I gotThanks for choosing EE. To receive ...