03-03-2025 12:54 PM
I recently changed my pay as you go plan to a monthly-pay plan. However, after my call with the ee customer service, my ee account was closed. I want to figure out the reason and get access to my new plan as soon as possible. Moreover, I tried to pay my final bill but failed. The app told me my information cannot be loaded.
Solved! See the answer below or view the solution in context.
03-03-2025 01:06 PM
You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.
There isn't any bills, final or otherwise, with PAYG.
03-03-2025 01:06 PM
You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.
There isn't any bills, final or otherwise, with PAYG.
03-03-2025 04:49 PM
I was shown on the app that my account does not exist any more. Do I need to delete it again by myself? Thanks a lot.
03-03-2025 04:56 PM
You can't delete an a/c but you could Remove your PAYG no. from it so that you can use it in another EE a/c with a diff EE ID email addy.
03-03-2025 05:08 PM
Where can I remove my PAYG no.? I cannot see any options from the profile.
03-03-2025 05:23 PM - edited 03-03-2025 05:24 PM
Not under Profile but in your online MyEE: Home > Plans & Subs > Manage numbers > Remove & Confirm.
03-03-2025 05:38 PM
I cannot see "Remove & Confirm" on my website. There is only one button clicked to subscription where no information is shown.
03-03-2025 06:43 PM
It's not 1 phrase. It's Remove & then Confirm.