Account closed after my plan change

[liu02]

I recently changed my pay as you go plan to a monthly-pay plan. However, after my call with the ee customer service, my ee account was closed. I want to figure out the reason and get access to my new plan as soon as possible. Moreover, I tried to pay my final bill but failed. The app told me my information cannot be loaded. 

[XRaySpeX · Accepted solution]

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

There isn't any bills, final or otherwise, with PAYG.

[liu02]

I was shown on the app that my account does not exist any more. Do I need to delete it again by myself? Thanks a lot.

[XRaySpeX]

You can't delete an a/c but you could Remove your PAYG no. from it so that you can use it in another EE a/c with a diff EE ID email addy.

[liu02]

Where can I remove my PAYG no.? I cannot see any options from the profile.

[XRaySpeX]

Not under Profile but in your online MyEE: Home > Plans & Subs > Manage numbers > Remove & Confirm.

[liu02]

I cannot see "Remove & Confirm" on my website. There is only one button clicked to subscription where no information is shown.

[XRaySpeX]

It's not 1 phrase. It's Remove & then Confirm.