EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589783 Views
  • 0 replies
  • 12 Helpful

EE Live chat ignorance

I had a issue with my phone and the team I needed was shut at 6:30pm.I was on the EE Guide live chat for over 90 MINUTES and I get disconnected from that chat, I then join a second chat and no one is answering despite them shutting at 10:30pm my wait...

KarlM1986 by Investigator
  • 837 Views
  • 2 replies
  • 0 Helpful

Cannot link new SIM to account and EE not helping

Hello, I took out a business SIM more than two weeks and I am trying to link to my new EE account, but I keep getting an error message saying "Let's try that again, we couldnt find any products using the number xxxxxx". I phoned EE support three time...

samerps by Investigator
  • 1426 Views
  • 13 replies
  • 1 Helpful

Bill

Yes, I can see it but they still don't send notification nor a pdf version  

ayjay345 by Investigator
  • 627 Views
  • 5 replies
  • 1 Helpful

2FA on ee website

hi,  is EE started implementing 2FA on website ?  twice today when logging into website, I been asked to activate 2FA and really not want to activate as its a text 2FA.  I prefer authenticator app but don't give you that option. thanks

alistairmck1 by Established Contributor
  • 580 Views
  • 3 replies
  • 2 Helpful

EE website abysmal

It is truly abysmal. It must be the worst website I interact with. Even the simplest of things causes it to crash or just freeze. Just tried ordering a watch for my daughter and after I paid the upfront fee using PayPal it returned me to the EE websi...

miikepend by Investigator
  • 464 Views
  • 2 replies
  • 1 Helpful

Update has caused more issues & gremlins. Why?

After being forced to do an update now the app is worse than ever. Im so fed up with it. To the point im actually really considering leaving for a different company. Why do they have to fix something that wasn't broken? I dont get it. & i cant really...