Live chat

[Charlxo]

The message us option is not working on my EE app it just stays on loading. Is this for everyone? If not any idea how I can fix 

[Christopher_G]

Hi @Charlxo 

Welcome to the community.

I've tested it on my EE App and it seems to be working. Is yours working now? Please make sure you're on the latest version of the app.

Thanks

Chris

[KayJay7]

Mine has the same issue and I have the latest version. I’ve closed the app and reopened and it’s not working at all. 

[Charlxo · Accepted solution]

Same with me so I uninstalled it and reinstalled it and it’s working now. Try that 🙂 

[Vivi099]

Hi Chris, what if the person is on the latest version and the messaging/live chat still won’t work?

[James_B]

Hi @Vivi099,

Welcome to the EE Community. 🙂

What problems are you experiencing with the messaging service?

James

[Vivi099]

 

Hi @James_B , 

Thank you! 

I re installed the EE app twice now, logged in successfully and the moment I click on messaging/live chat, it just either buffers or freezes or asks me to log in again. Which I do, and still nothing happens. It’s really weird. Been with EE for 2 years+.

I will attach pictures down below for reference.

Vivi

 

[Christopher_G]

Hi @Vivi099 

Which screenshot comes first in the sequence? Could you try accessing live chat when not connected to WiFi please?

Chris

[Vivi099]

Hi  @Christopher_G 

The 2nd one comes first.

However, I managed to access the chat this morning through mobile data, as you advised.

I’ve tried yesterday as well and it wouldn’t work, it worked randomly this morning though.

Unsure what’s caused this but thank you, I appreciate your help!

[Leanne_T]

Hi @Vivi099 

Thanks for coming back and letting us know 🙂

Leanne.