keep getting " Blocked" message when trying to access ee

[glen2105]

Just switched from BT to EE, but keep getting a white sceeen with " blocked " message when trying to access my account, or any other EE link, also getting it when i try just to go on EE site from my browser

Tried switching browser, still the same - Phoned BT & EE but no one has a clue

I see there are many posts on line about same problem, going back several months, but no solutions

Luckily I am still within 14 day period so as BT no longer available, i can still switch to Sky or another provider

[Schockwave]

Hello @glen2105 ,

Welcome to the community,

Where are you trying to access your account, is it via the browser and which one?

Are you sure that you do not have Private browser set up, as that might be why?

Is this using your phone or laptop or computer?

Usually they are problems with the EE App.

Are you using the same details as when you signed up with EE, that is email address and password?

[glen2105]

Hi
Thanks for the reply
Not using a private browser and tried different browsers, chrome and edge, and also used EE app but still get the same problems.Even when i just type ee.co.uk into the browser its still blocked - it does occasionaly let you in but within a few minutes if you change screen on the website it says blocked.
I notice in the ee forums that this a problem that has been going on for months ?
Very frustarting as a new EE customer
Thanks

[Tiggercoco]

Not just you, getting the same here, did this get resolved?

[glen2105]

Hi

I didnt actually receive any response from EE, when i managed to actually speak to someone, they reacted as if this problem had never occured before, despite the EE forum being full of similar problems, but I have just been trying to get onto various sections of the website, and to my account, and I have been able to, so not sure if the problem has just resolved itself, or if this is a temporary reprieve ?

[Jamesie71]

I have the same problem..must be a switching fault,,still no Xbox game pass as every time I try to get the pass , the BLOCKED white page come up, pure **bleep**

[Katie_B]

Hi @Jamesie71. 

Thanks for coming here. 

Please give us a call on 150. 

Our customer care team will be able to chase your Game Pass and look into the error you are receiving when trying to access your EE account online. 

Katie

[Eddy251]

Is there a solution to this?

It is happening to me as well. I cannot log in to the website. Showing blocked,

[Peter_W]

Hi @Eddy251, welcome to the EE Community!

Have you had a chance to try this through a different browser / device or the app like @Schockwave recommended? 

At what point are you seeing this error come up too, is it when you enter your details, or somewhere else?

Peter

[Eddy251]

The error comes once I type the ee address on tap enter.

I can login via the app, but when I want to upgrade my plan it takes me to
the website and I cannot move forward due the error message.