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My EE Website blocked

adzcriz
Investigator
Investigator

So I was in My Account and clicked banner at the bottom asking "was this page correct" and then the whole EE website blocks me ... 

 

I've cleared cookies and cache.

 

I can access it from my phone If i switch Wifi off. My Fibre is provided by BT.

Below is what I see

 

what I seewhat I see

124 REPLIES 124
Leanne_T
EE Community Support Team

Hi @adzcriz

 

Thanks for coming to the community. 

 

What device are you using to log into your My EE account? 

 

Speak soon 🙂

 

Leanne.

Windows 11 Computer .. 

Leanne_T
EE Community Support Team

Thanks @adzcriz

 

Can you access your account if you connect to WiFi on your phone? 

 

Have you tried another browser on the computer? 

 

Leanne 🙂

As I stated in my original post, I can access via phone if i switch Wifi off. it seems centred around my home broadband

Leanne_T
EE Community Support Team

Thanks @adzcriz

 

@XRaySpeX are you aware of any settings that may need changed to allow access to the My EE account via WiFi? 

 

Thanks 🙂

 

Leanne.

I doubt it is my end, all other sites are fine, I simply clicked on the "Was this useful" banner and got IP blocked by EE website.

 

 

XRaySpeX
EE Community Star
EE Community Star

@Leanne_T : No, using WiFi or Ethernet from a PC to access your online MyEE is exactly the same.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I am having this same issue but with my mobile data, the whole website seems to block me. 

354-
Star Contributor
Star Contributor

@adzcriz - Was it the "Yes" button on the "Was everything clear on this page?"