EE app says profile doesnt match when trying to login

[Schockwave]

Hello @Wells695 ,

Welcome to the community,

I would suggest you speak to customer service if you cannot log in.

Have you used the same email and password as the one EE have on their records?

[Wells695]

Thanks for replying. 

I have rang customer support twice and told to wait 10 days each time then try again. No joy!

Only have 1 main email address.

Just wondered if there was anything I could do at this end?

[Schockwave]

@Wells695  Have they reset your account so that you can try and log in afresh?

[Wells695]

That's what they told me they would do but when I log back in nothing has changed and when I try and link my broadband to my account it says the profiles don't match.

It's obviously getting accounts mixed up. I had a phone contract many years ago.

[Leanne_T · Accepted solution]

Hi there @Wells695 

Thanks for coming to the community. 

You've done the right thing getting in touch with our technical support guides as this would need to be looked into at our end for you. 

I would advise getting back in touch and team can see what is needed next as this is not resolved since you last got in touch.   

Let us know how you get on. 

Leanne.

[Wells695]

Will do,

Thanks

[Leanne_T]

No problem @Wells695 

Let us know how you get on 🙂

Leanne.