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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 589563 Views
  • 0 replies
  • 12 Helpful

The worst website!

EE has the worst website ever! For such a massive company who’s internet can land planes you have a website that never works! An online payment system that takes the money out of you bank but doesn’t register on your amount owed, and god forbid you w...

john5991 by • Visitor
  • 896 Views
  • 9 replies
  • 2 Helpful

Resolved! Two EE ids

Hi I have 2 EE ids one for mobile and another for BB. I moved home and the homemove couldn’t be done on New EE so set me up with new BB account with another separate email being used. Have had 2 guides attempt to fix it but still have to log in twice...

hazzabhoy by • Established Contributor
  • 3308 Views
  • 24 replies
  • 4 Helpful

Unable to see Broadband order on my account

Hi there,I've placed an order for Broadband about a week ago however I haven't received any confirmation email suggesting an order has been placed and I can't see it when logged in either.On some pages I see the message "Your account's cancelled". I ...

TheEngo by • Visitor
  • 384 Views
  • 1 replies
  • 0 Helpful

Is there different Broadband and Mobile management app's?

I use IOS, I got my broadband earlier this  year and I set everything up with the EE app, I see my billing, can manage my home phone call blocking etc etc, that works fine.I've got 2 sims coming and I was told I will need to set up a new EE mobile ap...

TayGTR by • Valued Contributor
  • 1237 Views
  • 12 replies
  • 4 Helpful

Website is broken and doesn't direct me to upgrade page

Firstly I login. Then everytime I click an upgrade button on various pages on the app or website with different browsers, it takes me from that page such as ee.co.uk/shop/mobile/upgrade to ee.co.uk/what-do-you-want-to-do-today which is just a blank p...

eveyaa by • Investigator
  • 12846 Views
  • 106 replies
  • 60 Helpful

no access to online bills

Months now and we still cannot access our bills either online or via the app. We are a small corporate with 10 handsets.Hopeless - hours now waiting to speak to someone who can sends us a link so we can see our bills. How can such a big tech company ...

Nick228 by • Visitor
  • 385 Views
  • 1 replies
  • 1 Helpful

I can't login to my phone app

Hello,I'm having trouble logging into my the EE app. I have to enter a passcode sent to my email, which I can do, and then a passcode sent to my phone number, but that passcode never comes through. My face ID has stopped working, so I can't access it...

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