-1024kb pack? Is this a mistake on the app?

[Laura987]

I've gone to add a pack and come across as pack for '-1024kb'?! 

I was looking for a pack bigger than 125gb but the £35 is for '1024kb' instead which is very odd. 

Assume this is an error on the site to be corrected? 

[Michael_D]

Hi @Laura987 

Thanks for coming to the community.

That definitely isn't right, as the £35 pack would give you unlimited data.

Were you logged into your account when you saw it saying 1024KB?

Can you send me over the link to the page where you saw it?

Michael

[XRaySpeX]

It's a typo on page https://ee.co.uk/plans-subscriptions/mobile/packs & it's been so for ages:

[Laura987]

https://ee.co.uk/plans-subscriptions/mobile/packs Here's the link to the page. It's just the pack page. Sent from my Galaxy

[Michael_D · Accepted solution]

Thanks @Laura987 and @XRaySpeX. I'll flag it now to see if they can get it corrected, but it will definitely give you the unlimited data.

Michael

[Ruthielark]

This is so annoying!! It’s still like this and I bought my £30 pack because I didn’t know you had unlimited data. Now I have to pay out for more. 

[Lesley_W]

Hi @Ruthielark 

Thanks for coming to our community.

I'm sorry that you feel you missed out of this, I'd recommend speaking to our customer care team on 150 to discuss your options.

Lesley