No live chat option in app

Siscoi
Visitor

‎15-04-2025 12:34 PM

When I go into my app and click on help there is no message us option. I'm trying to change my spend cap and I have followed all the solutions and non of them are there or I get an error. I have tried texting 150 and I just get the same message saying I cannot do this as it would put me over my data cap limit.

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎15-04-2025 01:35 PM

Hello @Siscoi ,

Welcome to the community,

If you are on pay as you go, there is no live chat, if on contract, then some of us have found that it has disappeared and reported it and customer service are looking into it.

Have you tried logging in via the website into your account to see if you can do it there?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Schockwave

‎15-04-2025 01:53 PM

@Siscoi  just to add if you are on PAYG  there is no spend cap on PAYG.  Spend cap is a  feature to set a limit on out of allowance charges,  stops you from getting a high bill.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.