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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1380 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16567 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 199984 Views
  • 0 replies
  • 10 Helpful

Resolved! My account /App

Hello,I'm near the end of my contract and wanted to look up any offers on upgrades/shop on app. It keeps saying I'm.not the account holder even though I'm all signed in. I can't even access settings to see if something is locked. I've tried to call 1...

Account holder error

I'm the account holder of my EE mobile account. However, when I logged into My EE account using the website and the app today, it says I can't make changes to my account details as I'm not the account holder.

EE314 by Visitor
  • 541 Views
  • 4 replies
  • 3 Helpful

Upgrade not showing on my account

I upgraded over the phone today, I haven't received any emails about the upgrade, nothing is showing on my account and it says i'm not eligable for an upgrade, I was this morning though. Is it a glitch in the system, and once I get my phone tomorrow ...

Gift data

Hi, how can I gift data if the app is not working??Need.to do it right now!

Tutu3 by Visitor
  • 230 Views
  • 1 replies
  • 0 Helpful