Hi,
I've recently been switched over to EE from BT with my latest broadband contract and was told this would be a seamless transition. However, I am unable to 'link' my broadband to my EE account and hence cannot access my bills. I called the IT helpline a couple of weeks ago and was told this was because my EE account is confused with an old EE account I had many years ago with a mobile contract, and that the IT team would look into this and resolve within 5 working days (and that was a fairly common issue). Needless to say, nothing appears to have been resolved and I still cannot link my broadband package to my account.
Please can someone take a look into the account for me and resolve?
Thanks,
Chris
