‘Message us’ is not available in the app

Kitalissy
Explorer

‎17-04-2025 07:43 AM

hi, I was trying use the message us service in the app and it’s not showing, has this service been removed? 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎17-04-2025 08:42 AM

Hi @Kitalissy 

It is not. 24 hour service, try again during UK office hours.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Kitalissy
Explorer
In response to Northerner

‎17-04-2025 08:51 AM

Hi, I have tried yesterday and today within opening times but it’s just not there for some reason

0 Helpful
Northerner
EE Community Star
EE Community Star

‎17-04-2025 09:10 AM

Hi @Kitalissy 

The service is only for pay monthly customers not PAYG. Are you in the UK. 

Can you not call CSon150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Schockwave
EE Community Star
EE Community Star

‎17-04-2025 02:09 PM

@Kitalissy , has already been reported, as several of us are seeing this and EE are looking into this.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.