App doesn’t work ever, it’s been 2 years at least!

[Karoline196]

I never get to view my bill or check my contract because the app has never worked and I’ve been with you more than 2 years. 
I won’t go into the shop ever again because I had such terrible service and was lied to and conned by them when I took out my contract. 
I don’t know how to get in touch to speak with anyone at EE. Why does the app not work on my phone?? It just says ….oops! Something went wrong.

[bristolian]

---

@Karoline196 wrote:

I won’t go into the shop ever again because I had such terrible service and was lied to and conned by them when I took out my contract.

---

How so? Did you raise a complaint at the time? What was the outcome of that complaint?

[Chris_B]

@Karoline196  Can you access your online account ?  If you can’t access your online account then you need to call customer support on 150 and request an account reset.  

[Rach_H]

Hi @Karoline196,

Welcome to the Community!

We never want you to have any issues accessing the information you need to manage your account, so I'm sorry to hear about the trouble you've been having. Have your called our team about the issues you're having with your app, so we can get this rectified for you?

Rach