My old iPhone 14 had a broken screen, so it was replaced through insurance. New phone arrived today and courier picked up the old phone.
I have been trying to get an eSim downloaded and working but the only way to do it is to get a Pin from the old phone, which I don't have.
I have been passed from pillar to post and been on hold for an hour trying to get help. They promised a call back, but of course, that didn't happen. I live miles away from the nearest EE shop so looking for any advice.
Why don't EE allow you to keep your old phone while the new one is setup, then send the old one back (thats what other suppliers do)
