Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I am trying to link my new sim in my phone to my EE account. I get to the point in the process where I say that I pay the bills for the phone and then it says 'We're having trouble linking your products'. It's been like this for 2 days now.Is there a...
Hi,In the past week I have moved from BT to EE.The broadband switched over a few days ago.I can now log on to My EE and see my broadband account.I have received my replacement SIM cards for my mobile phones.Spoke to EE last night, and my number will ...
How do you access the live chat facility?
Hello, When I go to either the website/app to look at upgrades, it either says my upgrade is unavailable or it won't let me click to get to the deals. I've rang up EE helpline and they've said I can upgrade and I've also texted UP to 150 and they've ...
Absolutely fed up of spending a half hour and still can't get to speak to anyone. What's going on>???
I am trying to upgrade my phone on the app but keep getting sent back to original screen when trying to search upgrades
