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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 589702 Views
  • 0 replies
  • 12 Helpful

Resolved! Lost account

Hello everyone, I have a problem because I lost access to my email account and unfortunately I can't recover it because it was hacked and I also can't log in to my ee account to top up the number through two-step verification. Does this mean that I h...

Paul330 by • Investigator
  • 517 Views
  • 1 replies
  • 1 Helpful

Resolved! Gift data feature not working

Have been gifting data on the website now for over 2 years, from my partner's unused data to my phone. I've been doing this weekly as I'm lazy and can't be bothered to change anything. It has not worked for 4 days now, I just get an error saying ee a...

Did you manage to fix this? Im having the same issue

Unable to gift data

Unable to share data on a shared plan. It has said that it will be fixed for over 2 weeks now. It's not my app as I've a different device and the website via laptop. Any ideas when this will be fixed? 

Jb248 by • Visitor
  • 386 Views
  • 1 replies
  • 1 Helpful

Data sims and dual factor account authentication

I have about half a dozen data sims in various remote security cameras at various different premises, the EE account i manage them with,  is now asking for me to set up dual factor. However i cannot get the sms as the sims are in devices most of whic...

Robanp by • Visitor
  • 354 Views
  • 1 replies
  • 0 Helpful

Website MFA setup not working

The last couple of times I've tried to login to the EE website, it tells me I need to setup MFA but each time I've tried its failed with errors and I need to skip it.First when it asks for a phone number it won't let me type my whole number before it...

davgp by • Investigator
  • 597 Views
  • 3 replies
  • 1 Helpful
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