EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

EE app - unable to access manage broadband area

Hi. I’ve just moved from BT to EE broadband with a new router, etc. I want to check smart wifi is working, assign devices to groups, etc but the app keeps hanging when I go to manage > broadband with a spinning circle of doom! Any ideas?

Resolved! Unable to delete basket

I’m unable to delete items in my basket. There is no option to delete any item anywhere on the page. I click” edit and I’m immediately taken to a credit check agreement page. I want to order a phone but not the one that’s in my basket. I’ve seen...

Resolved! Should i move from Samsung to Apple with EE's help?

QR code scanning in ee app

EE Website and App. Just bad design

I have been with EE for nearly 8 Years now, and I feel they have always had the best customer service I have ever has with a company. But I do have to say thay ever since you changed the look of your website and app a few years back, it has not been ...

Resolved! Linking accounts issue

I recently had to have a new EE mobile number - no other changes to the account - just a number change. I cannot link the new number to the app and as a result of the change, a second number which is also on my account is no longer linked.i can no l...

Why is live chat on the website different hours to the app?

Why is the live chat on the website not available the same hours as the live chat on the app? Even when logged in on the website it tells me live chat closes at 20:00. On the app it's available until 22:30. My work hours mean that I can't ring them o...

Resolved! I have NEVER successfully managed to get either the website or the app to work p

I can see several people have taken the time to post similar messages, but this is quite important. The app is shockingly badly made, and the website is really not much better. The app simply gets stuck in a loop every time I try to log in. I have NE...

Still can't link accounts

After moving from BT to EE and having 2 mobile accounts as well I still can't link my accounts. I have called several times to be told there is an internal problem and even that my Email address at EE was listed incorrectly. 2 weeks on and still can'...

delete myEE account

Im trying to delete myEE account,I am not with EE anymore and i dont want to have my email or details or their database,im trying to delete this for months , i keep ringing customer support but nobody seems to know just how to delete myEE ID profile ...