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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13568 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26790 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 558963 Views
  • 0 replies
  • 12 Helpful

Certain Areas of Website Down

Hi, Day 2 of trying to activate an eSim on my new S24 Ultra. The app gives me constant "Cannot download eSim" errors. Then when heading into the manage my mobile section of the website, the page comes back blank. This is on 2 different browsers at di...

robm1981 by Visitor
  • 367 Views
  • 1 replies
  • 0 Helpful

Resolved! Account share

Our account is in my husbands name and linked to his email.  However I am the one who deals with everything.  How do I link me to our account. So I don't have to pretend to be him lol

Kgmama by Explorer
  • 322 Views
  • 1 replies
  • 3 Helpful

App issues

When will the app be up and running again? Trying to upgrade my phone and view broadband deals