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App Login Fail

gyht128
Contributor
Contributor

‎14-08-2023 08:47 PM

When I attempt to login I get a message:

We can't sign you in

Your browser is currently set to block cookies. You need to allow cookies to use this service.

Cookies are small text files stored on your computer that tell us when you're signed in. To learn how to allow cookies, check the online help in your web browser.

 

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I have attempted to login using several different browsers & change settings but always receive this same message. 

Please can you sort this problem. 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎14-08-2023 08:50 PM

@gyht128   On what device is this ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
gyht128
Contributor
Contributor
In response to Chris_B

‎14-08-2023 08:52 PM

iPhone SE

0 Helpful
Leanne_T
EE Community Support Team
In response to gyht128

‎15-08-2023 08:19 AM

Hi @gyht128 

Thanks for coming here. 

Can you go into the iPhone Settings > Safari, and make sure Block all pop ups and Block all cookies, are turned off. 

Does this work for you? 

Leanne 🙂

0 Helpful
FionaM13
Visitor
In response to Leanne_T

‎09-04-2025 03:39 PM

I am having the same issue. I have made sure cookies are not being blocked, but it still says they are?

 

0 Helpful
Alex_H
EE Community Support Team
In response to FionaM13

‎09-04-2025 06:18 PM

Hi @FionaM13,

Welcome to the EE Community

Do you have private browsing turned on for your iPhone? If you open up just the website rather than the app, do you get the same error when trying to sign in? 

Have you tried to re-install the EE app? 

Alex

0 Helpful