Will EE ever fix the problem of linking accounts for ex BT customers

[DaveJR]

Good afternoon

I's over 6 months now since we switched from BT but EE can still not work out how to link my Broadband & Mobile accounts. So much for being a high tech company 

Dave

[DaveJR]

Good afternoon 

Will EE ever solve the problem with linking broadband & mobile accounts. Moved from BT 6 months ago and after numerous phone calls & messaging they still don't know how to do it

What's going on?

• David R

[Linzi_H]

Hi @DaveJR 

I'm so sorry this has been ongoing for you, and I know how eager you'll be to merge everything together to manage online.

If you contact us directly, our team can work on getting things resolved. 

Linzi 

[DaveJR]

Hi Linzi

I have been in contact directly with you many times but no one has been able to sort this out. Should I contact a specific person who knows how to do this?

Regards Dave

[Linzi_H]

Thanks so much for letting me know @DaveJR 

I know it's not much fun having to repeat yourself! Have you spoken with our technical team previously?

If so, what have they advised?

Linzi 

[DaveJR]

Hi Linzi

They haven't advised anything as they haven't sorted the issue out. Lots of people with the same problem when you look at the community posts

Thanks Dave

[DaveJR]

Hi Linzi

This is the last message I recieved

"Hi Dave, outstanding issues regarding the merge of accounts should be resolved by the middle of October. Some have already been resolved so if you haven't tried to merge your account recently please try again. If your still unable to complete the merge, I'm sorry it's taking so long and, try again in mid October. 

If you're still unable to complete the merge then please call in for further help

Cheers

John"

Thanks Dave

[Linzi_H]

Thanks for the update @DaveJR 

When was the last time you tried to merge your accounts? 

If you're still unable to get this sorted, I would suggest calling us directly and we can work on a resolution for you. 

Linzi 

[DaveJR]

Hi Linzi

Today I tried again without success.what number should I call and go through all this again?

Thanks Dave

[Linzi_H]

Thanks so much for trying @DaveJR 

Our Customer Service team will be the best area to help. They can be reached on 150 from an EE mobile or 07953966150 from any other line.

Please let me know how it goes.

Linzi