@DaveJR wrote:
I originally had one account with BT, broadband & mobiles, no problems and was happy with the BT service. All I wanted to do was upgrade our broadband speed which meant transferring to EE now that they are part of BT, you would of thought that would be a simple smooth transaction, think again.
Hmmm. My BT broadband services, two of them, are now out of contract. I have been looking for a better/cheaper alternative. I had thought of using EE, where I have a "grandfather" mobile contract that is outrageously cheap. But after read this message, I am loathe to go anywhere near EE.
As you say, EE and BT are now the same business, all under the EE brand name, so you'd hope that they could manage some joined up thinking. Then again, BT's customer interface has always been one of the clunkiest on the planet, especially when you are trying to manage two separate contracts side by side. So there is a lot to unravel.
That these are tech companies just piles on the irony.
