Will EE ever fix the problem of linking accounts for ex BT customers

[DaveJR]

Good afternoon

I's over 6 months now since we switched from BT but EE can still not work out how to link my Broadband & Mobile accounts. So much for being a high tech company 

Dave

[Pambo]

My sentiments exactly. I’ve two PAYG phones on separate EE accounts and chose the one with the same mobile number and email as the BT account had to merge. Might (if I can’t find any paint to watch drying) just give it one last try to call broadband customer services sometime now I think I know what needs to match to do the merge. BT back in the day decided just to put P on the account instead of my full name and at one time reinstated my name when I objected to them adding Mr and saying I wasn’t the account holder when I rang upon! It seems to have gone back to P now. I guess I need to check if that’s the problem.

[Pambo]

Leanne, I’ve said it before. It’s like the film “Groundhog Day” . You try being a customer and you’d understand.

[Minkey1]

@Pambo 

I’m reminded that one of the reasons I vowed never to trouble Vodaphone again was that they’d send letters addressed to Mr Anonymous Gallagher.

The EE account issue is one of a list complained about to BT/EE CEO’s, and supposedly being progressed by someone in Executive Complaints.

I’m beginning to think life’s too short.

[he11ywe11y]

Hi to Pambo and Minkey

You will see on this thread that I have really complained time and time again, loads of phone calls (totally waste of time - don't do it) - visits to the shops - again waste of time.

This is your best option - submit a complaint - this will then be passed to an 'Executive' who will really get it sorted for you - it happened to me - and I am all sorted now - this is the only way - please don't waste your time on phone calls.  It took just under 2 weeks for my Executive to get my issues sorted. 

Leanne_T - please send these two the link for the online complaint - thank you.

Best of luck!

[Minkey1]

@he11ywe11y 

As above, I complained by email direct to BT/EE CEO’s detailing a list of issues across each service - BB, TV, and SIMs, and someone from Executive Complaints took over. That was last Oct/Nov.

Since then, each issue has been resolved, bar the account integration on the phones. Meanwhile they’re supplying paper bills FOC. The older EE hands on here suggest I’ll never get back the 1 acc and 1 bill I had w BT, so there’s little incentive to pursue it. Everything works, and life’s too short 🤷🏼

[Stephenw1]

I’m in the same situation. Been waiting over six months. Don’t hold your breath is my advice. When my contract ends I’m definitely finished with ee