Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I bought a new SIM card and had it swapped to a Pay Monthly via a phone call. It’s been about a week since doing so and when I try to link the account, I get told to call 150. They in a nutshell have said there isn’t much they can do and to just try ...
Have tried for a week, the last conversation with EE was that the server was down. After a week, nothing improved. Still can’t link my current phone number to EE app while I can use data, but cannot make any call.
My ee app not working again. Called CS 2 days ago to escalate as couldn't gift data. Still not working today. Tried reinstalling the app and clearing the cache. No joy. @EE please fix. Always an ongoing issue.Why for the number 1 company??
Hi all, i think i may have remove something from my EE account and now i can’t link back to see my bill and everything. I have monthly bill not pay as you go, but i have tried to top up £1 pound, because i have seen some post about this, and still n...
Hi I have transferred from BT and have set up an account with EE, I have two questionsWhere can I view my billWhere is my 9-digit account number the one on the email starting with GB ******9351 doesn't work as it says it needs to be 9 digits long Tha...
How can I access live chat I have gone to the help and there is no message us option can't seem to find live chat anywhere on the app or online?
Why does this app NEVER EVER WORK????????I am sick of trying to do things on it and all it's says is we are working on it!!!!Well can I suggest you work harder on it and quicker because as soon as I can I am moving to another provider
I have been With ee Since 2012 and in the last 18 months their service To me as a Customer Has become an absolute joke On free occasions now EE have contacted me but unfortunately unfortunately this has been when I was in work so I have asked them ni...
Last week I could view all upgrade options, as of the weekend it just says Hey SM, just so you know, we're unable to let you upgrade or get another phone yet. Decided to contact EE via chat but what a waste of time, 2 “experts” and an hour of wasted ...
