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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13674 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26860 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 559926 Views
  • 0 replies
  • 12 Helpful

Ee app and online login problem

Spoke to technical last week and was told that this was known problem and a fix was to be carried out on the 18th. Tried logging on both the app and online but the problems still seem to be there, getting a bit frustrating now. Deleted and reinstalle...

No code to change email address

Trying to edit/change my email address via the website, but it will not send me a verification code so I can do so. Tried a few times. Please don't tell me I need to call them! Aggghhhh!Thanks

Gollom by Contributor
  • 569 Views
  • 5 replies
  • 2 Helpful

Resolved! Unable to access "Manage" option after logging on.

Hello.I have been a new member with EE for just over a fortnight.I am able to log in using firstly my username (ie my Hotmail address) followed by "Next" followed by my password.On pressing Return I am directed to EE's home page with no sign of the "...

Avasdadx by Investigator
  • 1927 Views
  • 7 replies
  • 0 Helpful

Account Closed Error

Sometime in May I upgraded my contract and got a new device, and had to change the address on my account to get it delivered. In the process of choosing a new device, I spoke with an agent on the live chat about what add-on deals I would be eligible ...

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Juntao323 by Investigator
  • 717 Views
  • 7 replies
  • 1 Helpful

EE app

How have EE managed to make such a monumentally useless app. I can’t even use it to check on my data usage!!Do better EE

EE Perks - Unable to login

Hi, I'm trying to login to my EE Perks account after receiving confirmation earlier today that the account is ready to use.When I tried to log in, it say my username/password was incorrect. I went ahead and reset my credentials using the "Forgot Logi...

ChetzB by Investigator
  • 1200 Views
  • 13 replies
  • 0 Helpful