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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8898 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22807 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 483198 Views
  • 0 replies
  • 12 Helpful

Maintenance

Why is it the EE app always undergoing last minute maintenance. There is definitely something wrong it happens a hell of a lot of times. No need for it

Data gifting is unavailable

In both the app and on the site, data gifting is down."we can't show this device's data""will be fixed soon"Soon is not happening. My family members have no data and this is critical, and I am abroad and cannot call you.Fix this immediately, it is no...

j1080 by Investigator
  • 692 Views
  • 21 replies
  • 1 Helpful

Resolved! Can we merge 2 online profiles?

HiIs it possible to merge 2 online profiles. Myself and my husband have separate online profiles and we each have some of the kids mobiles on there as well. We would to have one online profile so that the whole family has access to the mobile benefit...

amandski by Visitor
  • 317 Views
  • 1 replies
  • 3 Helpful

moving house, mobile only

I want to tell ee I have moved. I am mobile only. But on my profile there's no address listed - it doesn't seem possible to access/change these details online. help please!