EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Viewing documents for a repair

I've been sent a text message saying a document about a repair on my phone and tells me to log in but I don't know where to find the document.

Resolved! Upgrade issues

One of the devices under my contract is due to be upgraded today (09/10/24) but it keeps coming up on the EE website and the EE app "we currently have nothing available for me to upgrade." Just wondering if this is something that's popped up before

Unable To Access My EE

When I log into my EE online it just gives me this error code:There seems to be a problem...Sorry, we’re having a little difficulty right now. Try refreshing the page. You can still visit the other areas of EE.(10-001)When I try to access My Bill or ...

Resolved! Unable to access all features on account page

Anyone know what’s happening with the EE page. Can’t access invoices, see usage etc.This has been happening for months and as a business customer I need to access invoices.

Won't let me purchase Apple Watch

Not sure if anyone else has had this issue or if I'm being really stupid however I've been looking to purchase an apple watch and figured I'd add this to my existing plan with EE. Logged into the website (as you would) and found the watch I wanted, t...

Accounts and manage subscriptions

I have been unable to access my account via the EE app nor am I able to manage my subscriptions via the app. I have telephoned to helpline on several occasions and waited up to 40 minutes . Unfortunately, the person I’ve spoken to has been unable to ...

I don't even know anymore

Resolved! EE app

Hi, recently spoke to someone on chat to try and sort my accounts on the app. Essentially I had 2 broadband accounts on my account, one being live and the other was a failed attempt to set it up. The person I spoke to on the live chat said they coul...

Why is the EE website so broken?

Hi all, first time poster here.Why is the EE website so garbage? I'm here trying to spend some money with this company I've used for my broadband for the last 6 years, and every page I come to is saying,"Sorry, looks like a technical error"How many t...

Upgrade

I have just seen the offer for the Samsung galaxy s24 ultra on tv but its more expensive to upgrade than than be a new customer its not fair