Unable to access my phone and landline plan and bills on the EE site.

[rob363]

Hello, I'm unable to access my phone and landline bills on the EE website.   Has anyone any idea how I can resolve the problem?

Thank you

[Northerner]

Hi @rob363 

Do you receive an error.

Does the app work. 

Thanks 

[rob363]

Hi, Northerner

The app works and there's no error message, it just states that EE is unable to show billing and plan details and to try again later.  It has been like this for several days now.

[Schockwave · Accepted solution]

@rob363 , I would suggest ringing customer service to see if they can do a refresh on your account to see if that will solve the problem.

[rob363]

Thank you for the reply.  It appears that the problem lies with the actual website.  I am going to monitor it over the next few days, and if the problem still persists I will do as you suggest.

Thanks again 

[dtfit]

After 6 months I think I am going to give up trying anymore

[rob363]

Thanks dtfit for the reply.  That really doesn't sound very good at all.  All I need is confirmation, that's all.

Thanks again

[RobDx]

I'm having the same problem and contacting EE via their phone numbers results in nothing happening - I'm given a job number and never hear anything again.

[rob363]

I'm sorry you're having the same problem.  It was resolved after a while for me.  I think it was probably the transfer of account details from BT to EE that was causing the delay.  It will get sorted for you.

[RobDx]

Time will tell.  They encourage us to move from BT to EE and then seem to be so inefficient at handling it. Thanks for your encouraging reply.