Unable to log in for EE PERK DISCOUNT however my email address' have not changed

[Alasdairmullen]

Good morning,

Unable to log in for EE PERK DISCOUNT however my email address' have not changed.

I am able to login to my person account and still have access to the same work account and email address.
@Ali_A @Katie_B 

Kind regards.

[Michael_D]

Hi @Alasdairmullen 

Thanks for coming to the community.

What happens when you are trying to login to your Perk account? Do you seen an error message?

Michael

[Alasdairmullen]

Good afternoon,

Thank you for your reply. I am unable to log in with my credentials getting a username or password is incorrect message.

I the username should be correct as I am unable to re-register and I have already been sent EE perk emails to both my personal and work email address.

The issue I then run into is that the password reset email is not being received to either my personal or work email address and does not appear to be being blocked or going into my spam/junk folder.

Kind regards.

[Michael_D · Accepted solution]

Thanks @Alasdairmullen 

I've sent you over a private message to take some details to send to our Perk team.

Michael

[Leigh90]

I am unable to log into my EE perk account says my account is deactivated not sure why ? Still have the same email address for the last 10 years and not changed anything 

[Peter_W]

Welcome to the Community, @Leigh90 

Just to be sure, if you originally registered with a work email address, have you tried using this as your login email instead?

If you continue to struggle from there, please let me know and we can investigate things further from there.

Peter

[Leigh90]

Yes I've used my work email and my normal one when I try and register is
says my email account it registered. My friend went in store to upgrade
today they told her they no longer do ee perks is this true ??

[Peter_W]

@Leigh90 For quite a while now Perk has only been available for plans taken online, you can check out the full terms here:

Perks, Discounts & Customer Benefits | EE

Let's see if we can get your account reset though, I'm going to send you over a private message so we can take some more details.

Peter