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I haven't received a code for offer

Lindab77777
Visitor

‎31-08-2026 09:47 PM

I upgraded on 6th august 2026,the promotional offers at that time was Samsung buds pro 4 for a £1...I still haven't received my text with code to claim this offer... numerous calls to ee to no avail and even told to phone Samsung which I know is wrong information...I upgraded to a Samsung flip 8 in pink...so I know I'm eligible...can you provide code for me to claim please?

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎31-08-2026 09:54 PM - edited ‎31-08-2026 09:55 PM

Hi @Lindab77777 

Read here: https://ee.co.uk/help/mobile/gifts-with-purchases/samsung-galaxy-buds4-pro

Eligible customers will receive an SMS containing a voucher code between 14 and 30 days after you receive your handset. You have until 11 September 2026 to redeem this offer at ee.co.uk.

You'll need to speak to EE once your over 30 days without any text. 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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