Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 80539 Views
  • 59 replies
  • 128 Helpful

Resolved! Tech add on

How can I find out what I owe on my tech add on? I'm desperate to leave EE but this is holding me back. Thank you 

Resolved! Setting up EE Perk account

Hi, im trying to register for an EE Perks account as I have Blue Light Discount. Im struggling to set up as I am a carer/PA so I don't have a work email address or an ID badge. I sent over a copy of my recent pay slip but they won't accept it. Could ...

Suze1601 by Explorer
  • 154 Views
  • 3 replies
  • 5 Helpful

Resolved! EE Perks email validation

It keeps saying that I need to validate my email address to sign up for EE perks, but no emails come through (I have checked spam folder). Has somebody found a solution for this?

srmEE by Visitor
  • 90 Views
  • 1 replies
  • 1 Helpful

Resolved! EE Mobile TNT add on will not activate.

Renewed a EE small business contract solely to get the TNT sports add on did this n Sept 10th 2025 still trying to get past activation code have been passed from EE to Discovery and back again.Please does anyone from EE even care 

Vteam3 by Investigator
  • 200 Views
  • 5 replies
  • 4 Helpful

Resolved! Ee perk

Hi,I’ve logged into my NHS PERKS and it states I have 5 codes left to use. When I try to generate a code I get an error message.Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative....

Wobbly1 by Visitor
  • 287 Views
  • 7 replies
  • 1 Helpful

Resolved! adding new devices to plan

I just added an extra computer to Cyber security. It shows up as "installed" on this computer but on my subscriptions it still shows only one device activated.  Also the activate button doesn't work for the option to include identity theft. Tried spe...

PhilJT by Investigator
  • 1261 Views
  • 5 replies
  • 0 Helpful

Resolved! Customer service number

Does anyone know how to contact EE as I have purchased a television from them and my order summary does not offer a tracking number and if you click the link it takes you to royal mail when the order is showing as shipped via DPD 48 hour delivery?

iainlewi by Visitor
  • 134 Views
  • 1 replies
  • 1 Helpful

Resolved! Added Gemini as an extra but nothing happened?

Hi All,I added Gemini AI Pro to my account as my inclusive extra about two weeks ago, it shows in my account when I log in under add ons.  However, I never received an email about activating it or any correspondence at all.I use my gmail login to log...

Resolved! TNT app cancellation and refund

Hi,I just added TNT sports as an add on to my EE contract today but immediately changed my mind and cancelled it minutes later. Can you please let me know if this can be refunded as I can't see anywhere where I can speak to someone on live chat. Than...

Icof74 by Explorer
  • 179 Views
  • 3 replies
  • 2 Helpful