Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 81530 Views
  • 59 replies
  • 128 Helpful

Resolved! TNT sports activation

Hi,I am having issues with activating tnt sports, i get " there is a technical" fault after I have entered the OTP. There seems to be lots of posts about this but no actual fix. I have tried what other posts have sugguested but it didnt work for me.

Resolved! Apple musc and data with eaphones

I added Sony headphones to my plan as an add on and I had to phone to sort the Apple music and data plan that was included ( shouldn't be surprised it wasn't simple as it never has been with EE) I managed to get the apple music added but not the musi...

Haley1234 by Investigator
  • 168 Views
  • 3 replies
  • 1 Helpful

Resolved! Pixel 10 earbuds

Hello I just upgraded to the pixel 10 and was told by the chap on the phone that I am entitled to free earbuds, however there is no advice or literature to say how to claim it.

Ash0ley by Visitor
  • 308 Views
  • 5 replies
  • 3 Helpful

Resolved! EE Perks

Can anyone help me to get EE Perks to work? i cannot log in or obtain a reset password, checked junk and spam and nothing. Please???

V77 by Investigator
  • 712 Views
  • 7 replies
  • 2 Helpful

Resolved! Re: EE perks code not generating

Hi Please can someone help as I'm having the same problem with my NHS EE perks account. It says "unable to retrieve codes" and contact representative but don't don't who this isThanks in advance!Natalie 

Resolved! Free Earbuds

I have just changed my phone (15th January 2026) from a Google Pixel 7 to the Google Pixel 9a, which came with free Google buds. I wasn't told how to claim these or if they would be sent on to me. Can you advise please?

Bexi90 by Visitor
  • 270 Views
  • 1 replies
  • 2 Helpful

Resolved! EE cyber security

I have added Norton cybersecurity to my EE account. When I open up the website, I immediately get a notification “Attention needed”. This almost immediately disappears and then I get a message that I’m fully protected. Is this correct?

GGW1 by Explorer
  • 288 Views
  • 1 replies
  • 1 Helpful

Resolved! Apple Music inclusive extra not applying

I’ve chosen Apple Music as my inclusive extra and can see it active on my EE app. I received a link to set it up but when I click it, it opens Apple Music, shows a white screen for a second, then just continues to the regular Apple Music app. There a...

FJSaturn by Investigator
  • 3690 Views
  • 19 replies
  • 6 Helpful